1. Cancelling your subscription
You can cancel your Premium subscription at any time from Profile → Premium. Cancellation is self-service and stops future automatic renewals. It does not immediately revoke Premium access: your paid features remain available until the end of the billing period you have already paid for.
After that period ends, your account will remain available on the applicable non-Premium plan unless you choose to subscribe again. You can continue to use Premium until the displayed end date in Profile → Premium.
2. Renewal timing
Paid subscriptions renew automatically at the end of each selected billing cycle—weekly, monthly, or annual—unless you cancel before the renewal date. The renewal date and plan details are shown in Profile → Premium and at checkout.
If you cancel, no further renewal charge will be made after your current paid period. Cancelling close to a renewal date may not reverse a charge that has already been processed.
3. When refunds may apply
Refunds are assessed case by case where required by applicable law or where we are unable to deliver the paid service as promised, including a verified billing error, duplicate charge, or a material failure to provide Premium access that we cannot reasonably resolve.
Nothing in this policy limits any mandatory statutory consumer protection or refund rights that apply to you.
4. Refund exclusions
Except where required by law or in the failure-to-deliver situations described above, subscription payments are non-refundable. This includes refunds requested because you changed your mind, did not use the service, forgot to cancel before renewal, or used only part of a weekly, monthly, or annual billing period.
Cancelling a subscription only prevents future renewals; it does not create a refund for the already-paid period because Premium access continues through that period's end date.
5. Requesting a refund
To request a refund, contact us at [email protected] with the email address on your account, the date and amount charged, and the payment provider reference or transaction ID from your receipt. This helps us locate and review your payment promptly.
If approved, we submit the refund through the original payment gateway. We typically process approved requests within 5–10 business days; the time for funds to appear can vary further based on your payment provider or bank.